Student pass case workbench

Agencies handling Singapore study-abroad applications and student passes

Brings document collection, staff review, package assembly and eForm 16 validation into one auditable case workbench — the AI proposes, a human clicks to advance anything.

Capabilities

School-specific document checklists that auto-derive case stage
Staff review with a four-eyes principle and optimistic concurrency control
Assembles the application package: deterministic email draft plus a filled-form guide PDF
Conversational AI console — zero-cost matching for names and common questions, LLM only for the unusual phrasing
Rule-based eForm 16 validation with a generated filing guide PDF
Role-based access control; PII never reaches the logs

Boundaries

Never submits to any school or government channel automatically — the endpoint is always a human-downloadable package
Review and submission can only be triggered by a human click; the AI cannot change case state directly
Does not make immigration-compliance judgements or promise any visa outcome
The per-school document checklist is a static configuration, not a retrieval-backed knowledge base